Usage scenarios and uses of queuing machines
I. Overview of queuing systems
Queuing machines are an intelligent management system widely used in the modern service industry. Through computer technology and network communication technology, queuing machines realize the automated management of the customer queuing process in service places. The system usually consists of a number-taking terminal, a number-calling display screen, a voice prompt device and a background management system, which can effectively solve the problems of confusion and inefficiency caused by traditional queuing methods.
II. Main usage scenarios
1) Banking and financial institutions
Banks are one of the earliest places where queuing machines are used. At bank outlets, customers select the type of business (such as cash business, corporate business, financial consulting, etc.) through the number-taking machine to obtain a queue number, and the system automatically assigns a queue. After the teller handles the current customer, he calls the next customer through the number-calling system, which greatly improves the service order and efficiency. At the same time, the bank number-calling system is usually connected to the customer evaluation system to facilitate the collection of service quality feedback.
2) Hospital outpatient department
Hospital outpatient departments use number-calling systems to manage the patient's medical process. After the patient registers, Queuing machines the system automatically assigns him to the waiting queue of the corresponding department. The doctor's workstation is connected to the calling system, and the doctor can control the calling rhythm to ensure the order of the clinic. Some advanced systems can also display the expected waiting time to relieve the patient's anxiety. In addition, examination departments (such as B-ultrasound, CT, etc.) also generally adopt calling management.
3) Government service hall
Government service centers, police stations, vehicle management offices and other government service agencies at all levels widely deploy queuing calling systems. The system queuing machines usually sets different queues according to the type of business (such as household registration, certificate application, violation handling, etc.). Citizens can wait in the rest area after taking the number to avoid standing in line for a long time. Some systems also support intelligent allocation of appointment numbers and on-site numbers to improve service fairness.
4) Telecom business hall
The business halls of large telecom operators use calling systems to manage business processing procedures. The system queuing machines usually distinguishes different queues such as broadband services, mobile services, and payment, and is combined with the business pre-processing system. The required materials can be prepared in advance while the customer is waiting, shortening the actual processing time.
5) Catering industry
Mid- to high-end catering companies, especially large chain restaurants, use electronic calling systems to manage dining queues. After picking up a number, customers can check the queuing machines progress in real time through their mobile phones. The system can also estimate the waiting time and recommend nearby leisure places. Some systems support remote number picking or appointments to improve customer experience.