Advantages of self-service inquiry machines
Self-service inquiry machines can provide various services, such as ticket inquiry, ID card processing, medical insurance inquiry, payment services, etc.
A touchscreen inquiry machine integrates multiple devices, including a touchscreen, monitor, and computer. Its core touchscreen technology acts as a sensitive "sensor," quickly detecting user touch operations. Common touchscreen types include resistive, capacitive, and infrared. While each has its own unique characteristics, they all share the advantages of durability and fast response time, allowing users to transmit operational commands with a simple touch.
The operating principle is simple. For example, an infrared inquiry machine has infrared emitting and receiving diodes arranged on all four sides of the screen, forming a horizontal and vertical infrared matrix. When a user touches the screen, their finger blocks the infrared light at the corresponding location. The device then accurately determines the location of the touch point and performs the desired operation, such as searching for information or browsing content.
Advantages of Self-Service Inquiry Kiosks
The advantages of this inquiry machine are significant. Its simple and intuitive operation makes it easy for even those unfamiliar with computer operations to use, significantly improving the efficiency of information retrieval. Furthermore, the kiosk can display information in a variety of formats, including text, images, and videos, making information presentation more vivid and engaging. In terms of data collection, it can record user usage behavior and provide a basis for subsequent optimization and improvement.
1. Time Saving
Self-service inquiry machine can quickly resolve issues. Users can quickly complete their tasks by following the on-screen instructions, eliminating the need to wait in line for human service, saving significant time.
2. Convenient and Fast
Self-service kiosks can be used anytime, anywhere, regardless of time or location. Users simply follow the prompts, eliminating tedious manual procedures. Furthermore, data collection and storage are automated, making operation more convenient and efficient.
3. Accuracy
Due to the powerful computing and memory capabilities of self-service kiosks, their queries and results are often more accurate, avoiding service quality issues caused by busy service staff or errors, significantly improving service quality.
4. Improved Efficiency
Self-service kiosks can serve multiple users simultaneously, reducing service staff workload, improving efficiency, and providing users with faster and more convenient service.
How to Use a Self-Service Inquiry Kiosks
Using a self-service kiosk is very simple; simply follow the on-screen instructions. Generally speaking, the steps are as follows:
1. Select the service type
Select the appropriate service type, such as bill payment or medical insurance inquiry.
2. Follow the prompts
A detailed guide for the selected service will be provided. Users can simply follow the instructions.
3. Provide the necessary information
After completing the service, users will be required to provide the necessary information, such as payment.
4. Complete the operation
Finally, the screen will display the final result. Users can confirm that everything is correct and complete the operation.
Conclusion
In summary, self-service inquiry machine, as a new type of convenient device, offer the advantages of flexible use, speed, and accuracy, providing users with more efficient services. With the continuous advancement of technology, self-service inquiry machine will be more widely used and developed in the future.