Fast Food Chain Boosts Efficiency with Self-Service Ordering Kiosks
A growing fast-food restaurant chain in the Middle East has recently integrated our self-service ordering kiosks into 25 of its busiest locations. The implementation of this digital solution aimed to reduce customer wait times, streamline ordering processes, and improve overall service quality. Just three months after installation, the client reported a 35% increase in order efficiency and a noticeable rise in customer satisfaction.
Sleek Design and Easy Installation
The restaurant selected our 32-inch floor standing ordering kiosks for their modern design, compact footprint, and ease of setup. The units feature capacitive touch screens, a thermal printer, a QR code scanner, and NFC payment support, allowing for seamless ordering and payment experiences. The clean, intuitive interface is available in both Arabic and English, making it ideal for the region's bilingual customer base.
Faster Ordering, Reduced Labor Costs
Before deploying the ordering kiosks, customers had to queue and place their orders at the cashier, which often led to long lines during peak hours. After installation, over 60% of customers began placing their orders via the self-service kiosks, significantly reducing pressure on counter staff. This shift not only reduced labor costs but also allowed employees to focus on food preparation and customer service instead of manual order entry.
Integration with POS and Kitchen Display Systems
Our self-service kiosks are fully integrated with the client’s existing POS and kitchen display system (KDS). Once an order is placed, it is instantly sent to the kitchen screen, minimizing errors and improving food preparation speed. The kiosks also support upselling functions—suggesting combo meals or add-ons automatically during the ordering process, which contributed to a 15% increase in average order value.
Enhanced Customer Experience and Loyalty
The client noted that customers responded positively to the new system, especially younger users who appreciated the touch-friendly interface and fast checkout process. The ordering kiosks also allowed for personalized experiences, such as loyalty program integration and digital coupons, which helped attract repeat visitors. Many users also enjoyed the privacy and time-saving benefits of placing their orders independently.
Reliable Hardware and Ongoing Support
Built with commercial-grade materials, the self-service kiosks are designed to withstand high-frequency use in busy environments. Each unit is equipped with anti-glare glass, a durable metal frame, and a fanless cooling system for silent operation. Our technical support team provided on-site training and remote assistance, ensuring a smooth rollout and continuous uptime. The client reported zero downtime during the first 90 days of use.
Expansion to More Locations and Franchisees
Following the success of the initial rollout, the restaurant chain is now planning to install self-ordering kiosks in all future outlets and offer the solution to franchise partners. With positive customer feedback and clear improvements in speed, efficiency, and revenue, the kiosks have become a core component of the brand’s digital transformation strategy
